8101 North Black Canyon Hwy,
Phoenix, AZ 850214857,
By Rick | 1/15/2016
What our room needs is a refrigerator and a microwave
By MSP | 12/9/2015
wouldStayed for 3 nights. Housekeeping did not come once! checked in on Sunday. Monday morning keft hotel by 10:45 AM. Came back week after midnight to a dirty room. Called front desk and complained. Asked for towels to be brought up for next morning. Was told it would be noted in a book and apology given. The next morning we left by 11 AM and returned after midnight. Again I cane in to a room that had NO maid service. Trash and dirty towels were there for over 2 days. Xalled desk again and complained. The night security guard had to bring up towels for the next morning. The next day at check out the manager was very rude and unsympathetic to the situation. Housekeeping noted we had a do not disturb sign up.Yes we did ONLY until 10:45 Am while we showered and dressed. Why didn't housekeeping return again? Sad thing is that I had THE EXACT SAME PROBLEM here in September when I stayed here. I am a Rewards member and seek out Best Western when I travel. Next time I come to Phoenix to visit my daughter I WILL NOT STAY HERE. This was totally unacceptable.