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By Josh s | 3/6/2015
It was horrible, when house keeping came to my room to clean, I had the grave out and ready for them to take it and the floor wasn't vacuumed and our beds were not made. We had no personally belongings on the bed or the floor. So what is the excuse for that? Then we had enough points for a free night and they said they couldn't honor it because we had to book the hotel through Carlson. The worst experience ever!!!!!
