Steak 'n Shake

We had waiter/waitress problems. We had to ask for silverware. We had to ask for ketchup. We had to ask for a refill. They screwed up my wife's burger. We were told that our waitress had had to leave because she was participating in a conference call with the boss, so we had to flag down other workers. It seems odd to remove a waitress from a table she was serving, particularly on a Saturday afternoon at noon. Even though there were empty tables, there was a long line of customers waiting to be seated. What a peculiar time for the manager to schedule a meeting.

Waited entirely too long at drive through. Did you have to kill the cow or something??!! Also was charged wrong for meal. Cashier didn't even notice until I said something about it. (Meal was advertised as $5.99...I was charged $7.19. What kind of math is that??!! How many other people did you rip off who didn't notice that?!)

they were closed and there was many employees but doors were locked stating they were closed till 8am. many ppl were coming to the door and walking back to their vehicles. personally if ur establishment is closing for any reason, especially a 24hr place, they should notify the public a little better. poor way to run a business. prior experiences there have been very very slow and non attentive. hope they figure it out.

Horrible!! Never plan on returning!!

There was terrible service I was surprised that we even got our milk shakes because it took forever and the waitress was rude I won't be returning go stake and shake anytime soon

Waitress gave us r food and checked once but never returned. I tried several times to flag her down to get a refill and a box and shakes to go but wasn't able to. Finally went to the counter to take care of everything.

The service stunk, the order was all wrong, nothing had any condiments in it. I was terribly dissatisfied!