Steak 'n Shake

slow to get a table, food was ok

Fries were not hot. Ketchup was ordered in side came on burger. Guacamole on burger was about. 1 tsp. not enough.

Very slow at drive thru

We love Steak 'n Shake!!

Very slow and grease burgers

Takes forever to get 2 shakes. Greater than 15 min to order and wait for shakes

We had waiter/waitress problems. We had to ask for silverware. We had to ask for ketchup. We had to ask for a refill. They screwed up my wife's burger. We were told that our waitress had had to leave because she was participating in a conference call with the boss, so we had to flag down other workers. It seems odd to remove a waitress from a table she was serving, particularly on a Saturday afternoon at noon. Even though there were empty tables, there was a long line of customers waiting to be seated. What a peculiar time for the manager to schedule a meeting.

Waited entirely too long at drive through. Did you have to kill the cow or something??!! Also was charged wrong for meal. Cashier didn't even notice until I said something about it. (Meal was advertised as $5.99...I was charged $7.19. What kind of math is that??!! How many other people did you rip off who didn't notice that?!)

Food portions are very small. Had to wait a long time for a take out item

Horrible!! Never plan on returning!!