Steak 'n Shake

Food was great

Good service

First time at this location, things started slow and I thought I had made a bad choice. But they got back on track and food was really good.

Very busy and short staffed. Waitress was friendly but didn't come back for refills or to check and see if we needed anything.

the burger was burnt and it took forever

slow seating customers, tables needing cleared, waitresses standing around,

we went to eat there walked in and because it was such a small place there were no tables what so ever

Worst service (wait was 20 min + to be seated though there WAS open seats and booths, it was actually pretty empty compared to usual, then another 15 + minute wait before they even came to get a drink order etc, they didn't offer the kids "cruisers" ,crayons , hats or anything and failed to give us silverware/napkins, straws, etc , wait, order was wrong, didn't add shakes which were ordered when order was FIRST PLACED, got my order wrong not once but 3x, I finally just "accepted" it, then even AFTER giving us a chili/spaghetti- STILL had not given us flat ware -I had to ask when she was walking away to another table. The people that came in AFTER us were served and had finished eaten as they were bringing our table our food. The discussion amongst the waitresses was a party that had called in a reservation- (I have been a waitress at another restraunt well in my past- & all customers are to be treated with the best service!) I can personally understand sometimes things are absolutely hard and busy but that just was not the case today. I talked with the manager and the only reasoning was it was high school kids that could care less and they will definitely undergo better training, which is wonderful- BUT THAT DID NOT HELP ME TODAY! She did give me the 3 .99 ice cream sandwhiches, (but it still wasn't the shakes my kids wanted, & I had to wait an ADDITIONAL- 15 MINUTES, for my shake AFTER I paid. We have avoided the service had gone down hill but I wanted a chili spaghetti today and wanted to try it again, and it was the absolute worst! We MAY try again but it will be much MUCH LATER on. (& if service is still no better, we will be done with that particular Steak and Shake....)

Extremely slow and didn't seem to care!!!