Firestone Complete Auto Care

2 ratings

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817 Washington St East,
Charleston, WV 25301-1722

T. Rob

By T. Rob | 8/10/2015

Bad customer service they do not communicate well at all company wide, very dissatisfied

T. Rob

By T. Rob | 1/24/2015

The guy Ben there is always very arrogant and not very "customer friendly" it's like he's just there to get a check. However I do like Travis very well he seems compassionate consistently. I had a scheduled appt and I was still there over 2 hours. If an appt is made a bay should be available upon arrival. I also asked and hour after my appt if I'd be out within the hour because of a prior arrangement I was reassured I was but that clearly didn't happen. I was NOT happy with my visit at all but the gentleman that checked me out was apologetic for my frustration, which I appreciated.