Dreams - Swansea

Satisfied as far as it goes, in the shop and salesman did have a cup of coffee as well.

When entering the store we were greeted by a member staff. They explained what each type of mattress was and what very helpful. They made us a cup of coffee whilst we browsed and the checkout experience was very pleasant

Sue was very helpful in discussing our requirements and explaining some of the different products available. She then gave us ample time to try out the products and make our decision

We were able to see an assistant immediately. She was very pleasant, very helpful and very knowledgeable and was enthusiastic about the products. She gave great advice and was very patient, she wanted us to be 100% happy with our choice. It was overall a very relaxed atmosphere and a pleasant shopping experience. When we contacted afterwards with a query she quickly answered it. We will be buying another bed later this year and we will definitely return to Dreams to buy it.

The lady who served us was lovely 😊 and really great with my 6year old son

Your salesman, Frank, in your store at Llansamlet, was extreemly helpful, more so when he could see that I was in some considerable pain when I went to your store. I cannot praise him highly enough. He went above and beyond the job of a salesman. I only wish a lot more stores had people as good as yours. CONGRATULATIONS.

Store was well laid out and easy to navigate and labelled. Dreams colleague Susan provided excellent advise and costumer service. We had a short wait for purchasing at the till, but were offered a hot beverage and discount. We received very friendly costumer service and very happy with our purchase.

FRIENDLINESS OF STAFF. CHOICE EASE OF PURCHASE

Easy from start to finish! Ian was extremely helpful and understood what we were looking for providing recommendations accordingly. Great value, great service!

Sales manager gave us excellent advice and didn't try to upsell. A very pleasant experience.