Dreams - Swansea

The member of staff that assisted us was very helpful. He asked if we needed his assistance but he did not pressurise us into anything and allowed us to browse the store at our leisure. When we ready to ask questions he was very knowledgeable and was able to give us good advice. When placing the order he was very helpful and explained the whole order process. He was also very accommodating to our needs. The staff member that assisted us was Ian at the Llansamlet store

Michael explained as much as I think possible for me to understand together with data I had looked up. I tried a number of mattresses within my price range and enquired about the more expensive ones too, which he explained to me. He made me a cup of coffee, we chatted some more and he showed me the machine, which is supposed to help us decide the better mattress for our own body. I have never seen one before and knowing nothing about it, one can only take it at face value, but I did think originally that a medium mattress might be for me, with springs, but at the same time with a medical condition, I did like the idea of a soft one so he showed me two to possibly suit me. I then suggested he dealt with a couple who seemed to be a returning couple, giving me more time to consider my purchase. Eventually I made my decision, received my pillows and took out the mattress policy cover with a washable cover included.

Ian the gentleman that served us was great, he gave exceptional service and answered all of our questions, he was extremely friendly and professional, he is an ambassador for your company

I had a test by a machine to assess the type of bed I needed; the salesperson assisted me in finding the correct bed within my price range; I have difficulty making decisions, i was given time to do this; I was given plenty of warning as to the timing of the delivery; the chap who delivered it was very pleasant and helpful.

Visited store day before placing order over phone ! And Michael run through everything we wanted

Michael was brilliant found me a frame which is better than I originally was looking for couldn't of asked for better service!!

I have nothing to fault my experience whatsoever. From the customer service, to the prices, to the quality and upkeep of the store, everything was exactly as I would expect

THIS IS THE FIRST TIME I HAVE BEEN IN THE STORE, IN LLANSAMLET, VERY HELPFUL STAFF [OFFERED A COFFEE OR TEA ]VERY PLEASED WITH THE SELECTION, AND SERVICE

Very friendly staff very knowledgable

Staff were very knowledagble Great similatir system to choose the write mattress Good finance options over a 10 monthberiod to breakdown the cost.