Dreams - Swansea

We have been looking for a mattress around numerous shops. This was the only shop where the lady helping us listened to exactly what we wanted/needed without trying to force us into the most expensive option. Every other store was only interested in selling us the most expensive mattress. When we told the lady in store what we were after, she described all the different types of mattresses available, looked at prices, informed us of sale prices, delivery dates and so much more. She was lovely and really helpful.

We had visited the Dreams store in Baglan but felt harrassed as we wanted to browse. So we went to the Swansea store and when the young man asked if he could help we said we were browsing and he let us get on with it, once we made our decision we nodded to the young man who was extremely helpful. We also thanked him for letting us browse which made our choice alot easier.

Really helpful & friendly staff

Friendly and courteous staff member, Sue. Order completed expediently including extra pillows and mattress cover. Positive experience, would recommend.

Dreams employer, Michael, came to our assistance soon after we entered the store. He was pleasant and informative of Dreams’ products. He wasn’t pushy and gave us space to make a decision. A female colleague of his offered me a cup of coffee whilst I deliberated with my wife on which mattress to buy. Michael confirmed that student discount applies to dreams products. Michael offered me a refill for coffee (which I declined). Once we decided which mattress to buy, Michael was clear about the delivery process and times. He informed that we could pay via 0% interest payments, which could’ve been useful, but we paid in full, He informed us of the £100 off the Tempar mattress and the Tempar pillows that were included.

Knowledge of salesman . not at all pushy and willing to spend time answering questions and helping us make our decision

Sue was great, friendly and helpful for needs.

Michael took time to identify our needs then showed us appropriate items. We did not feel rushed and he made us feel valued

Sales assistant understood our needs immediately once we described what we were specifically looking for

This is the second time I have bought a bed from this store. I called at the store before Christmas and told the assistant that I would return. When I entered the store last Saturday the same assistant recognised and acknowledged me straight away. There was no pressure to buy and it took no time at all to complete the transaction.