Dreams - Swansea

Excellent service

We were supported when trying out the sleepmatch. We were guided to the products suitable for our results, given pillows to try the mattresses properly and given time on our own explore the options available to us. We were offered water and sanitiser if we felt the need as well as before using their equipment to place an order.

The staff we’re very friendly especially sue at Swansea And helped with product choice

Good assistance, use of the mattress simulator, overall knowledge of the assistant fair price and good delivery

Ricky was very helpful from the moment we got through the door. He wanted to know exactly what we were looking for and explained everything very well!

As soon as I walked in I was greeted by a lovely lady. She helped me and knew all the answers to my questions and got me a quote straight away. Then onto mattresses, I wasn’t sure which one I needed so she put me on the sleep match machine right away. Once that was finished she showed all the ranges of mattresses in that type and the next type. She gave me all the information needed to go away with as my husband wasn’t with me, but she placed the order over the phone the next day with no problems at all. Great work from Susan in Swansea store 😊

The salesman whose name was Ian was fantastic and very helpful, we entered the store and he was so helpful, we did not feel pressured but everything he said made sense which resulted in us purchasing a mattress which we had not really considered

Ricky was very informative and guided us to use the mattress assessment tool, he then showed us around the compatible beds and was very knowledgable about the products

Very comprehensive, we used the mattress selector Dreams machine, Sue explained all of the process to us and was super helpful

Service and assistance was excellent