Dreams - Swansea

Helped as soon as I walked in, very good service, helped to pick out the right product

Helpfulness of staff member

The customer adviser was really helpful and walked us through the process of selecting the correct mattress for me and my partner. I didn't feel at all like he was trying to sell me anything and he made us feel very comfortable throughout.

We were served by Ricky at your llansamlet store, he was friendly, profressional and highly knowledgeable. He took time to listen to our needs and gave clear advice without hard sell. It was the high level of customer service that he gave which has secured my repeat business. Highly satisfied with the sales service and I am looking forward to receiving my items.

Was "only looking" but Ricky spoke to us, clearly identified our needs and pointed out a clearance item that would suit us. We were interested but then he offered a deal which clinched the sale.

Was noticed as soon as I arrived in store and Ricky was very helpful right through out the sale

Susan who served us was extremely patient with my mother who is 89 and needs everything explained twice. She had great knowledge of the product and allowed my mother to test out the mattresses until she found one she liked. I would thoroughly recommend the kindness and friendliness shown.

The gentleman assistant was very helpful and polite and gave us all the information we needed. He was very friendly and chatty but not at all pushy. He let us take our time to decide on our purchase but was always on hand if we needed help. Our experience in the store was a pleasant one.

We were very happy with this store as it was easy to park and the atmosphere was relaxed with just the right amount of help and attention from your colleague, Ricky. We were able to find a mattress suitable for our needs with the added bonus of the 40 day comfort exchange. All in all a pleasant Saturday lunchtime.

The sales person was very friendly and able to answer all our questions and show us a wide range of products.