Dreams - Solihull

somone was available to help us straight away. very friendly. looked after our daughter with a drink and colouring things.

When I arrived at the store an assistant was immediately available to assist me. I was offered the sleep master so the best type of mattress for me could be suggested. I was offered a drink. All the different types of mattresses were explained to me.

Lauren was very attentive and knowledgeable. She even converted the measurements of the items I was interested into inches as that's the system I'm more familiar with. She took a great deal of care and attention in understanding my priories, and through careful questioning narrowed down the options for the 'extras' and configuration of the one double wardrobe.

I was Lauren's only focus Knew the layout of the store to direct me to the different types of mattresses Took the time to understand what I required and then liked and disliked. Store was clean and tidy Comprehensive explanation of all the different types of mattress Explained all of the services and extras available without being pressuring Although I knew what I wanted double checked to ensure I hadn't missed anything else without trying to upsell

so friendly and helpful delivery super quick

Natalie showed great knowledge of all the products she showed us and listened when wee specified what we were looking for. She was very attentive but also not too pushy.

Mark was helpful but not at all pushy. He understood our needs and was welcoming. He, crucially, left us alone to enable us to make our decision. When it came to finalising our purchase Mark was helpful and gave us time to make the decisions that we wanted to. He did not force the issue of insurance but offered and allowed us to make our own minds up. We had specific requirements for delivery and these were easily met.

Was met by very friendly and helpful salesman. He listened to our requirements as assisted us seeing what mattress suited us. He then got us to sample all recommended mattresses until we found the one. Order process quick and efficient.

particularly Natalie who helped me with purchase

Got what I wanted, assistant covered everthing I needed to know and more. Very happy.