Dreams - Shrewsbury

Lack of product range of beds

My mother used the diagnostic bed and afterwards felt dizzy. We realised afterwards that she should not have used it as she has a pacemaker. A warning would be sensible. Luckily she seems ok.

the duvet was in stock I had it in my hands but could not take it away due to computer issues

I would like to see products in the show room available for purchase as I fell in love with something I couldn’t have

Over all it was very good. Well layed out, the sales man was very good and very helpful.

Brilliant n store service but 5 weeks for delivery does seem rather a long time

I felt that the bed test was a bit of a con

Speed of finance was poor. I was made aware that the offer may not be available due to the finance not being agreed before the offer ended. I was told after the finance cleared that they would honour the deal but the uncertainty was not a good customer experience. The alternative was to pay double the deposit to start the order - I declined.

Speed of finance was poor. I was made aware that the offer may not be available due to the finance not being agreed before the offer ended. I was told after the finance cleared that they would honour the deal but the uncertainty was not a good customer experience. The alternative was to pay double the deposit to start the order - I declined.

Staff member was alone so was having to juggle his time and attention between 3 sets of customers. Service was as good as possible though and he achieved as good a balance as could be expected.