Dreams - New Cross

Staff very professional

Gina did a fantastic job helping us select the perfect bed for us as well as some accessories. There’s a significant chance that without Gina we would not have been able to choose a bed. Sincere thank you to her.

I felt welcome in store and supported to find everything I was looking for, without feeling any pressure. Casey was on hand throughout to explain and show me the options, having first taken time to listen to what I needed, and assist me to work out my sleep profile. She was able to answer all my queries straight away, and quickly gave me a full understanding of the range of products, and the differences, even though I had no prior knowledge. I had not shopped for a mattress before and was worried I would not be able to make a decision. But the staff were happy to leave me to browse and sample as much as I wished and take my time. Casey answered all my additional questions thoroughly, I felt fully informed without having to do extra research, and I was able to make a clear final decision without being rushed.

Casey was cleaning as I came in, stopped immediately and helped me find the right sofa bed. She was smiley, friendly and very knowledgeable. It was an enjoyable experience, I couldn't believe how quick and seamless it all was.

Gina was very helpful and clearly knew what she was talking about and gave us a clear understanding of the pros and cons of various options, which was exactly what needed!

Staff were litt

Gina your manager at new cross store was excellent very helpful and a credit to your company please congratulate her on my behalf it’s the 2nd time we have brought before she dealt with my partner Susan Molloy both times very helpful

Store was open till later, unlike others, which was very convenient being someone who works during the week. Colleague was friendly, personable, and very knowledgeable. Offered refreshments, showed me how the bed test worked, and sanitised each trial bed between tests. They didn't push towards the high end, but focused on key features of importance for me. Explained thoroughly the different pros and cons of different mattress types, and explained the 40 night guarantee simply and plainly. Left me feeling confident in the choice that I'd made, but also that if it were wrong, when I should know, and what to do to ensure, if wrong, how to guarantee the mattress could be changed to an alternative they recommended.

The sales assistant Casey was very knowledgeable and helpful - she helped us select a mattress based on our requirements and talked us through the best options for us- we used the mattress simulator to help determine which mattress we should get

Friendly, helpful staff