Dreams - New Cross

The attention and customer service amazing

Assistant was very helpful and gave good advice and demonstrations allowing me to find what was right for me. One of the best experiences I've had with an assistant in a shop!

I was assisted by Ayse in dreams new cross and was extremely pleased with her customer service. I was easily able to find all of the products that I was looking for rather than having to look around aimlessly. Highly recommended store! Thank you Ayse :)

Detailed explanation of product qualities and differences. Choice of options, enough time for test and trial, all in a relaxed atmosphere. The whole exercise was reassuring and friendly. I was truly more than impressed.

Gina was very helpful and extremely knowledgeable. I had no idea what I wanted other than a double bed, but Gina guided me through the process and I found the bed/mattress/headboard just right for me. Excellent customer service!

My partner and I were shopping for our first bed together and weren't sure what to expect. We were expertly helped through the process at the New Cross store by Nandita. Alongside being kind and welcoming, she was incredibly knowledgeable about the products, and knew when to take a step back so we could discuss our options. At no point did we feel like we were inconveniencing her or being pushed into a purchase. I will be highly recommending the experience to anyone I know shopping for beds and mattress, and hope that Dreams knows what an asset they have on their team in Nandita!

The customer service worker was I credibly friendly and helpful and have a good balance of support where needed while also letting us explore on our own.

Nandita was Extremely courteous, professional and helpful. She took so much time to ensure that she provided all related information so we could make the best decision fitting or needs. By far, one of the best employees I have ever seen

The staff took a great deal of interest in ensuring we found the right product. They offered to assess our sleep position using the sleep assessing machine, in order to find out which mattress type we needed. From there, we were given opportunity to test around 7 different mattresses - Gina took us through each mattress and explained why it was suitable and what the benefits/differences were. At no point did it feel like we were pressured into a sale and because of the knowledge displayed, we felt comfortable buying the bed there and then. The sales process was easy and we were given time to discuss our options, which were clearly explained

The service at the New Cross branch of Dreams was exemplary. We were assisted by Nandita, who guided us through the process very helpfully while still allowing us to browse the products at our own pace. From start to finish it was an enjoyable and easy experience, the measures taken to ensure Covid safety were also very thorough and impressive.