Dreams - New Cross

Hygiene and protection was excellent. We were greeted at the door. Everything was explained about the mattress we chose. The bed was for my 97yr mother in law who found it difficult to get onto a bed, so a box was brought to make it easier for her. Apologies were made for not being able to offer us tea due to Covid but bottles of water were offered instead. Staff were knowledgeable about the products. Highly satisfied and would definitely recommend.

The store assistant Lena in New Cross, London had an excellent service. Very knowledgeable, very polite, professional and friendly. Couldn’t fault her

I was highly satisfied with the service received by Gina. She was really helpful and informative and remembered all the mattresses I had tried out already so I didn't have to. She was also very friendly. It was a great experience

While looking for a bed I had searched several online stores and I found the description of items and quality of pictures to be better than the others. At the point I needed assistance, it came in timely and the assistant was patient with me when I was having trouble deciding between my last 2 options. She was also honest and considered my budget when suggesting items and value added services without any coercion.

The excellent customer service that I received from Lena was superb and second to none,Lena listened to me when I was explaining everything that I wanted and didn’t want,therefore I was very impressed and satisfied with everything and I’ve already recommending your store to my family and friends

The lady who assisted me in identifying the bed and mattress was extremely informative, patient and accommodating

Very knowledgeable , had all the answers to my questions, and recommendations for other products, which I actually purchased. Thank you Gina , the telephone assistant. I am looking to buy a new mattress, which I will do with her, overhead phone, once we have decided.

Had queries about delivery dates, but assistant was very helpful and understanding.

Gina was great and had a great deal of knowledge putting me at ease. Who would of thought purchasing a bed was so difficult

Having been browsing online, I was promoted to use the sidebar chat to make further enquiries. The lady I was chatting with was completely professional and gave outstanding advice. I came away from the call greatly informed and very impressed with the sales representative, who kindly arranged to call me back in a few days. This period allowed me time to divulge and contemplate my possible purchase. One week later and Dreams have re-opened in Scotland. We tried the mattress in-store and it was everything that was described, so on the back of all correspondence I gladly contacted the online representative once more, this time to complete my order. I am to receive the new mattress next Tuesday. Outstanding service from the very beginning.