Dreams - New Cross

We visited the New Cross Gate store twice and on both occasions saw the same sales assistant. Nandita was helpful, knowledgable and courteous.

Our experience was faultless the sales assistant Medhi was extremely helpful and her product knowledge and professionalism were excellent she is a really good advert for how to look after a prospective customers and keep them, overall marks out of ten were 10/10. I would not hesitate to recommend dreams in New Cross as the staff in store are a credit to your company.

Within minutes of walking in the door, the assistant Gina came over in a warm friendly manner, explained the virtual machine in detail, had the time to listen to me explaining my needs and talked me through every step. Gina had very good knowledge of all products in store and very accommodating, made sure I was comfortable etc, even made me a cup of tea. Would highly recommend the store i went to and if ever I need to look for a bed in the future, I would definitely come back. Superb customer service!

Very friendly and helpful staff. I really liked the machine that choose the mattress type for you, it made choosing quick and easy

Gina was kind and understanding, I told her what I wanted and she tied her best and delivered I was very satisfied with what I ordered.

I placed my order over the phone AFTER a visit to a showroom where we used the sleep simulator to help us determine which mattress suited my husband and I. This have me the confidence to select a mattress online and complete my purchase online.

Staff were pleasant and attentive. They answered any queries I had quickly and accurately. Appropriate COVID safety measures were in place.

The customer service was amazing. The staff was very helpflull and answered all our questions. The staff had good knowledge on the company and products. Well explained the finance and even gave us options of different finance option.

We were seen to straight away. We had a bed in mind and was escorted to the exact bed so we could try out and giving all the information we needed about it and also about other beds the were similar. We were happy with the bed so went for it! The lady had to see another customer while we was looking at the bed and testing it! Another lady then came to check on us and was aware of the exact bed we was interested in and other items we had looked at. Asking us if we wanted to ask any questions regarding children’s beds as we was looking at those while in store. We then went ahead with our purchase and was given options of paying as we forgot our credit card. The lady was very kind and allowed us to pay a deposit and pay the remaining over the phone. The bed was on sale so we was very happy with the price. Have not bought from dreams before but would definitely go back and recommend to friends and family!! Thankyou to the ladies in store at the new cross store!!

Gina was amazingly helpful and knowledgable. Very relatable and friendly