Dreams - New Cross

The lady who assisted us, Nandita, was very friendly and knn no Knowledgeable. It was also very good to have the machine that tested what sort of bad that you need.

The Service was professional and employees were very polite and friendly. the took time to explain and gave me detail explanation about every product. They were patience enough to get me the right deal and i was highly impressed. thank you so much for the professional customer service.

On arrival into the store, I was assured by a busy member of staff that I'd be seen shortly. A few minutes later, I was greeted by nandita. She asked if I'd like to use the clever machine which determines which mattress would be suitable. I was more than impressed as I suffer with an autoimmune disease which causes fusion of hips and spine so finding the right mattress was detrimental to my well being. On using the machine she kindly offered us tea or coffee and we accepted. Once the test was over, there was a good selection of suitable mattress options. I ended up placing an order from one of the listed mattresses! In and out of the store in 1hour 30 and now looking so forward to having a great night sleep on my new mattress once it's delivered in 2 weeks! Nandita was more than helpful and attentive to my needs and wants. I'd definitely recommend dreams to my family and friends :)

Highly satisfied with dreams staff Gina, who spent a lot of time understanding our needs, even after the working hours. We found quality products in reasonable price in dreams. Highly appreciate dreams for its excellent customer service and quality products.

We are very satisfied with the service and profesional advice that was Given to Us today

You have a great team

GINA was great - she is extremely friendly and super nice, very welcoming and knowledgeable. She was professional and helpful and managed to help us a lot. The store was clean and had a lot of variety and the whole experience was very positive. This was a spontaneous decision to go into the store, and we were really happy we decided to enter. We bought a guest bed, and will most probably return soon to buy mattresses and bed frames. Thank you for your help! D

Kristy, our assistant, was extremely polite and helpful. Tried her very best to help us get and purchase the bed we wanted that fitted out needs.

Nandita assisted me to the right bed while I was in the store as well as making my purchase.

The staff were all really welcoming, informative, and supportive without being too pushy - they regularly checked in that we were OK, seeing if we had questions, offering us a drink, but when it was clear we were e.g. just taking a moment to think about a mattress, they gave us space. I felt really comfortable in the shop, able to ask all the questions I had, and (after going away, researching, and coming back) impressed at the knowledge of the staff, especially Gina who helped us most and sold us the mattress. Everyone seemed to be content, there seemed to be a good team atmosphere, and I really got the impression they cared about making sure we found the right mattress and sharing their knowledge. Came away feeling like we went to the right place, and that we were well taken care of. Would recommend very readily, yes!