Dreams - New Cross

Was friendly greeted as I walked in and offered a help. I kept on changing my mind about which mattress I wanted to buy but the customer service was very patient with me. Thank you for your help. I was offered a drink and a nice smile :)

I walked into the store with the idea of buying an Ottoman bed and a mattress on Amazon, to fit my budget. I walked out the store with a purchase of a much better quality mattress, a storage bed much more sturdy than the Ottoman and I didn't go over budget. Kristy has been so helpful, she took the time to understand all my needs and she suggested what was the best solution for me in terms of bed and mattress. I am so pleased with everything and I can't wait for the bed to be delivered next week.

I found that the knowledge Gina ( New Cross Branch ) had about the beds and mattress's was a MAJOR FACTOR in my buying my new mattress from Dreams.Gina was super professional, listened to my requirements took the time to show and let me test each bed that would suit my needs. Gina was VERY knowledgeable, pleasant, and most of all ASKED if I was interested in other items and NOT PUSH on me to buy other items. Gina is a superb asset to the New Cross Branch.

Very nice people

The staff were all very helpful and friendly. They introduced themselves and gave us some initial info but then gave us time to wander and make are own choice. When it came to ordering they did this very quickly and efficiently. Another member of staff brought us coffee and tea while we ordered.

Por su atención y calidad de los productos

Really friendly personnel. Very good selection of sofas and mattresses in store. High tech machine to provide an idea of what mattress best suits our need.

Found the kind of Ottoman bed I was looking for, even when my requirements were quite strict.

Kristy was extremely patient as I spent time trying out many beds then going back and trying again. On a previous visit, another saleslady explained at length how the Flaxby range of beds are constructed. All staff were very friendly, knowledgeable, and offered cups of tea more than once.

Before I left home, I called the store to find out if they have the test machine. The machine that tells you what type of bed is suitable for you. I was impressed with the lady at the end of the phone. When i got to the store, I told the assistant that i called earlier and she happened to be the person i spoke with before going to the store. She attended to me with great customer service care, she was very understanding and patience. she patiently explain the machine recommendation and went through every bed sample with me. So i am very satisfy with her customer service