Dreams - Harlow

I have already complained about the store to customer services. Incorrect information was given about delivery and it was only after the salesperson had taken payment that they revealed that delivery would take place at anytime on the given day and that I would not know when that was likely to be until approx one hour before delivery. I would be charged again for delivery if I was not there. They also did not tell me any terms and conditions and they told me that even if I ordered on,one I would still have to pay a delivery charge which I later found was incorrect. They could offer no assistance and no ability to determine whether it would be possible to even be given a delivery window of less than 24 hours so that I could still ensure that my 3 month old baby would be able to get to his medicinal appointments. I therefore said that I would not be able to go ahead with purchase. At that point the salesman lost the ability to use a computer and said that a refund to my credit card would take 10-12 working days deposits having charged it less than 5 mins ago. I even asked if delivery could be made to store but was told no.

The assistance had good knowledge of the products but left us alone to make our own decision. He was very helpful and friendly was not pushy at all.