Dreams - Harlow

I want to cancel my order but unable.

When I went into the store I asked where the children's mattresses were. I was pointed to them but there was no offer of help. I had to ask for someone to come and help me/offer advice. Staff didn't seem to know an awful lot about best mattresses for children. After my purchase I got the child's mattress home and unwrapped it, it smelt awful, after two days my whole house smelt like damp. Upon calling the store they explained this was not normal and we're happy to exchange it. I was not confident with the product as it is for my son, customer services were very helpful and the mattress is being collected as I could not fit it unwrapped in my car. The returns process was very straight forward which I am grateful for, however I have had the mattress now for 6 days and my house really smells bad, I am so disappointed

I had already made my selection and presented this to shop assistant. At no point did he qualify whether it was actually the right product or suggest others they may offer the same or better quality for less or similar price. The assistant just took my order and asked no questions at all about the products I had selected

I was specific about the product I wanted and was assured this was the case. When I got home and unwrapped it it was not what I wanted. I now have to return it to get the correct one.

We were offered insurance for £45, we declined this, and within seconds were offered the insurance for £6. This discount should have been offered first. If t available for this price, it seems that it is quite dishonest, and is effectively conning people out of extra money. I have reported this to trading standards aswell

I heard staff talking about targets and not ever selling one of "those" before and vaping in store is not acceptable at all. I dont expect to see this from staff members. Also just customer service with the "jokes" shared between staff when trying to serve people is unprofessional.

At some point on or after the 18th December I visited a store and your system was down. On the 28th December I placed an order over the phone only to get a call 30mins later to say my order was not placed due to system problems but some how has managed to collect funds from my account. A number of years ago I ordered a bed from dreams and was told I'll get it on two weeks, it never turned up and six weeks later I was still waiting. I though your company would have got things right by now. I wont be recomend u to anyone and I will never shop with you again!

I think you form is playing up, I am totally satisfied with the visit, the staff and especially Shah was really helpful, politely and knowledgeable, we tried the sleep test mattress and even tested out pillows, great service

Placed order via telephone sales as could not get to store due to work. Due to paying with credit card I could not get delivered to address I wanted, he'd to be billing address, which i understand. Was told I could place order then go into local store, verify my identity and then change address to the correct address that I wanted goods delivered to. I done this in order to get delivery date confirmed. Have now tried to do this. Local store willing to help but says can't as it is ordered through Harlow branch. The assistant contacted Harlow branch for me but told then if I change delivery address, this will mean a new delivery date. The purpose of me using tel sales was to get delivery date asap. I then called customer service who confirmed any changes to delivery address will mean a new later date. I have now cancelled order and will look for goods elsewhere.

We were very Satisfied with the service of the sgop.