Dreams - Harlow

The feeling of authentic deals would make it a 10. My perception is that deals are contrived.

In all businesses there are points to improve. Nobody is perfect

Felt knowledge of products was ok and bed we wished to purchase was not available in store to view in person.

To get the bed we wanted on a buy now pay later we had to spend 500 pound or more but the bed we got was not enough even with the 8 year warranty and delivery charge and pillows but lucky we was let off and was able to do it so it was perfect with the problem being sorted

the bed and the mattress were available, the bedside tables were not available so had to have stock clearance and the chest of drawers not available to be delivered with the bed. So have to have the items delivered at 3 separate times

The credit procedure was a painful and long drawn out process. If the sales representative had not been so apologetic and constantly chasing up Barclays we would have cancelled the order. Barclays were at best incompetent! Also we had to queue for a sales desk as it was a busy Bank holiday and at one stage was unceremoniously booted off a desk whilst we waited for Barclays to check the credit for 2 hours

I would have liked the price to be lower. I cannot yet comment on satisfaction until I have had a few nights sleep

Shah who served us was knowledgeable and explained the difference between the various types of mattresses very well. I couldn't fault him. I don't think buying a mattress is a process that would make me 'highly satisfied"

Delivery options given were or extensive enough. We have to wait over a month for delivery due to limited options and lack of precise time slots.

I was highly satisfied. I thought the whole experience was great.