Dreams - Hayes

The Customer's Service assistant was really helpful and friendly and also treated us kindly.

Charles Approached my wife and myself on our entry to the store, offered a hot drink and took us through the options available. I was allowed to try out a number of mattresses. After making my decision the paperwork was expedited rapidly/

I was helped by Charles on arrival I told him what I was looking for he advised me on the different types of mattresses and left me to it which was really good as it can be annoying when sales advisors can be very pushy. He came back several times to see how I was doing and answered any further questions. He was so patient as I was buying a bed for my daughter and she was not sure as to what type of mattress to buy. So glad he was there to help as we would probably have walked out without a purchase. He offered tea coffee and water several times. We placed the order but then on the weekend my daughter changed her mind about the type of mattress. We went back on Monday the 8th April after work helped us again and changed the order. I also need a new mattress so will be going in the next few months to make another purchase. I also liked the idea of the fact that we can try the mattress and if in the 42 days we can change our mind to a different one. Excellent service.

Bobby was sensitive to my needs as I have a hip problem We kept asking question which was no problem at all The product information that Bobby was giving us was very informative and flow naturally and put us at ease But not pushy at all The store was clean and easy to view

A very good experience overall, the shop was very quiet as it had just opened, the salesman was very good and helpful,

The service we received was fabulous everything was explained to us clearly and all questions were answered , impressed with the service

Kishan paid great attention to understanding my needs as well as spending the time to understand my mattress needs with the rest etc. Plus very courteous throughout.

The chap had great knowledge of the product range and worked hard to understand my needs. Once he knew them, he was quick in helping me to put together my perfect bed.

Mr KISHON TOOK GREAT TIME TO SHOW US ALL THE THINGS AND WE WERE SO SATISFIED THT WE ORDERED OUR THINGS FOR OUR NEW HOUSE.KEEP IT UP THE BEST THING IS MY KIDS IS SO HAPPY FOR HIS NEW BED DESIGN

Friendly and efficient staff, attentive to detail and genuinely caring for customer needs. (BOBBY was the lady assisting us throughout our purchase).