Dreams - Hayes

Kishen was very helpful caring and understanding towards my elderly mother and showed upmost respect for my friend who is deaf and mute. He explained everything very clearly and with upmost care taking in consideration my mothers finances, and advised her the best way she could purchase the products. The rest of the staff were also absolutely brilliant also taking inconsideration of the Covid rules.

Good service plenty of information.

Patient staff - Prince at Hayes. Very attentive and helpful

We were greeted as we entered the store. The chap was very helpful and knew which mattresses to show us. All staff wearing masks too. So we felt very safe and respected.

As it was my first time shopping with Dreams, the store itself was clean, neat and tidy. There were many employees who approached us and helped choose the perfect products for us. The employees were very patient and friendly throughout our discussions and made sure we definitely got what we were looking for. The prices were reasonable and there were discounts too. All this and more made my experience with Dreams highly satisfactory.

From the moment we entered the store we were taken care of. Rakesh was absolutely patient with us. He listened to our needs and then provided us with various options that were available. Customer Service was brilliant. We were offered various beverages throughout our visit. There is absolutely nothing we could falter. The whole experience was very good and we would not think twice to recommend Rakesh and the Dreams store at Hayes Bridge Retail Park.

I was welcomed at the door & asked what I was looking for. The video assessment was helpful in suggesting the level of firmness I should try. I was constantly offered water & offered a tea break when I found it difficult to make decisions.

Vey friendly and experienced satff

The service from Harry was excellent. He spent time assessing our needs and requirements. Then discussed the beds and mattresses in detail. Testing them . We were impressed by the level of service. After visiting Bensons and others the difference in service and knowledge was a level higher. For me service, quality and price are the key factors in large item purchase. Service is very important. If I am looked after , I will come back and happily recommend.

Greeted at entrance of store, explained to Bobby your staff member my medical conditions and we progressed from there to the mattress testing facility, although. I was shown the most expensive mattress I was pressured into buying it, she took her time to show me 3 mattresses in the range I g I would never needed leaving me to choose the one I felt most comfortable with, she also took into consideration my Heart Attack/ stroke and recommended fitting on arrival, something I would of never done before. All credit to her for taking this in consideration.