Dreams - Hayes

The store was very well set out. I was able to find the products I wanted to look at very easily. The employees were very helpful and kind. I was spoken to nicely and felt very welcomed into the store

Rakesh at the Hayes branch engaged with us as soon as we entered the store. We told him we wanted a quick look around and then would consult him if we needed help. Rakesh took us around the store, explaining the different types of Ottoman beds and the pros and cons of each. He also offered advice on lumbar support and sleeping patterns. He encouraged us to try the mattress experience and assess which mattresses were best suited to our sleeping pattern. He then took us through 6 or 7 different mattresses and asked us to weigh up whether we liked each one, comparing to previous ones and also adjusting on the fly depending on our answers. Overall, Rakesh was very helpful and we could not fault his service.

Our consultant, Charles, was very helpful and attentive, without pressuring us or bothering us, but always there with really helpful and good advice. We felt really well looked after and he helped us to make a final decision in the purchase. We didn't feel at any time, that he wanted to just sell us something, but we felt, he really just wanted to help us to find the right matress for our needs.

I been welcome the minute I step to the store and direct to the upstairs floor to see the sofabeds we have chosen the sofabed and get all sorted quick been also offered a drink during the sorting out process. Nice and friendly store thank you

Great customer service as well as identifying our needs as individuals

Service was very good Friendly and knowledgeable staff member who served us. He gave us right advise

Staff are always friendly and have good knowledge of products which is why we returned to this particular store in Hayes. We have been very pleased with previous purchases from this store and am sure will be just a pleased with new orders we have placed.

I appreciate the staff knowledge and expertise. They helped us a lot to make an informed decision in store. Can't ask for more

It was great with the selection of choices n prices really impressive.The service of sleep match is really good managed to get what I wanted.

They were very helpful and assisted us per our needs. All the necessary information was provided and they were very friendly while assisting us.