Dreams - Hayes

Adviser was very helpful and knowledgeable about products

When I arrived at my local Dreams, Kishan was there to welcome me, he offered his assistance and I advised I was only looking… He advised me on the layout of the store and let me know he was there I needed him. Whilst looking around Kishan offered me hot and cold beverages, which made me feel welcome, even though I was only looking… I found the bed I liked and Kishan went through everything with me. I said I was going home to talk to my husband and I would show him online. Kishan advised if I needed any further support, he was there to help. I spoke to my husband and went back the very next day to buy the bed. Based on Kishan’s customer service, I only wanted to talk to him… luckily he was there. I purchased the bed :) Dreams should be honoured to have such an amazing staff member. I could of bought this item online but I appreciated all of Kishan’s advice and support, that I wanted to go back into the store and buy the bed from him.!! Thank you Kishan

Anazing customer service from Rakesh. He was brilliant. Also the area manager Harry and there was a guy with a ponytail but i didn't get his name but he showed me all the mattresses.

We were met at the door by Kishan, who explained everything about how Dreams works. He was very helpful, polite and seemed to know what we needed without being pushy! He was a very respectful and would highly recommend him to friends if they were visiting our local store.

The customer service was fantastic with friendly staff.

I was greeted at entry to the store and was asked if I needed help the sales officer I informed the officer that I was looking for a mattress. I was assessed for the type of mattress which was most suitable for me. I was then shown around the store with protective cover and pillow to trial a number of firm mattresses according to the assessment type requirements. I chose a mattress after testing and felt I would have a good night sleep from the mattress I have chosen.

The assistant was very attentive and patient and didn't crowd us or rush us into making a decision.

The customer service advisor was very knowledgeable and friendly.

Kishan was very helpful gave us his full attention, he took his time to explain everything clearly he was very customer friendly.

Staff was friendly ,had knowledge about mattress & ask us to lay on different mattresses