Dreams - Hayes

The assistant didn't really explain the differences of the mattresses as well as one of your competitors

It was a half hour drive from where I live wished there was a store nearer

I already knew what I wanted so they didn't really offer me any advice

The computer system had completely failed which meant that we were waiting for reboot and this took considerable time which meant that staff could not know when it would be live working. So we had to leave the store and return back later to complete the sale.

I was satisfied with the store clerk, but, I was not satisfied about the service from customer services. I had scheduled the delivery for yesterday but, I could not be in time from London to my address 100 miles away. I asked to be rescheduled the delivery for Monday. Two clerks from customer service promised they would try to do something about but, none got back to me whatsoever to let me know the outcome. I am still waiting for an answer.

Simply that the sofa bed I liked had two prices - the natural was on sale yet the charcoal was not.

I was very pleased with the experience I got and with the choice was available.

Overselling of additional insurance

problem with card reader delayed purchase.

Not highly satisfied as i found the actual firmnes rating of the beds was a bit confusing.. but once the colour was explained i was satisfied ...