Dreams - Hayes

We were unsure what type of mattress we wanted to purchase but Bobbi the sales assistant spent time with us finding out what each of us wanted & then went on to explain the benefits of each type of mattress that may suit us. Her product knowledge was excellent & she gave us time to go back to each mattress & spend time trying them out without making us feel pressurised. After deciding on our purchase we were able to get the delivery quickly and at a time we wanted. The whole process was painless & the customer service was excellent. I would reccomend Dreams to anyone wanted to buy a mattress or bed.

We came to the store a bit late, around 5 pm. We were greeted straight away at the entrance by the adviser who took time to listen and explain everything what we wanted in detail. He stayed with us till we complete the purchase. Most important was that we changed our minds twice while billing and the adviser was patient and pleasant and changed the orders without any problems. Store closes at 6pm, but he stayed till 6.45 PM to complete the order with a smile. This made our whole shopping experience very positive and different to other places.

Brilliant service very helpful

I needed a bed straight away as my bed had broken. The manager found me a clearance bed that could be taken away upon purchase.

Harry helped me best service on the whole retailpark

I was very satisfied the staff I dealt with were very nice,pleasant,was even offered refreshments while filling out all my details for the order I placed.the staff made me feel very at ease.

When I entered the store I wasn't left waiting around to be assisted, Harry came straight up to me and said good morning and offered me a hot drink. He asked what I was looking for and showed me the range of what they had. He was very patient with me and took time with me. I felt very relaxed with Harry and he didn't try to push me into buying one product over the next. I felt he knew what he was talking about when discussing different mattresses, he even gave me my own pillow to lie down and try the mattress with. I felt extremely satisfied with the service today, it makes a change from someone just pressurising you to make that quick sale.

My son was looking for a new bed. He spent a lot of time looking on the net. I spent 3 days visiting the store. Myself visited twice . Each time Harry would check if we had any questions. Each time giving us a reply that was in plain English. When completing the sale Harry made sure we understood everything . Most enjoyable visit to the store

The bed cwwas delivered with in three day which was very convenient as the bed I had before broke so the fast delivery was just perfect

The assistance I got was better than I thought it was going to be very helpful you can't ask for more thankyou