Dreams - Hayes

The service provided by Bobby was excellent. She assisted us throughout the store, helping us select the appropriate mattress and bed frame which we were satisfied with. She understood our preferences and helped us select an excellent mattress by making us lay down on them and tell her how we felt about it, if not correct then she showed us a variety of other mattresses so we could come to a conclusion on what we wanted. Bobby understood our price range and made sure she did not show us products which we were not interested in. Her communication and assistance towards us was fantastic. Being able to understand the customer and help them choose the perfect bed frame and mattress was her quality. She did not want to just sell the products, but she also wanted us to be satisfied with our choices, which we were. Dreams overall, were offering a recycling service to take away the old beds, which we were extremely satisfied with. From the excellent customer service received by Bobby, we as a family were highly satisfied and would definitely recommend Dreams to family and friends in the future.

Friendly and quick service

Knowledgeable and friendly staff very helpful

very helpful sales lady, offered advice but was not overpowering, listened to what we wanted

The lady that served us (Bobby) was very knowledgeable, very courteous and extremely patient, and she looked after us very well and we were extremely satisfied with her performance; it was a shame that in this era it took so long to finalise the purchase with all the forms, and that spending £4,000 didn't qualify us for any discount.

Very friendly, knowledgeable. Nothing was too much trouble at the Hayes store. However our visit to the store in Ruislip Manor was the complete opposite. We were given no assistance, given wrong information and the assistant gave the appearance and attitude of "not wanting to be there". Never going to that store ever again.

Vishal, Harry and Bobby made it very easy to purchase a mattress. Vishal assisted me during my purchase and made me feel comfortable testing mattresses out, Harry and Bobby were really friendly and all are a credit to your team.

Staff how attended me helped to choose the items, colour combination etc.

Assistance was available very quickly and the dreams' colleague was helpful in finding a bed to suit my needs

The assistant I received from from the staff member ...