Dreams - Hayes

The stores was clean and tidy, which made it easy to view all the products. The store also had a lot of the products advertised on the website which was good as we had a chance to view many of the products we earmarked on the Dreams website. The customer service advisor Prince was very helpful and friendly which made the experience good. I thoroughly recommend the Hayes Bridge retail store.

I was afforded time to make a considered decision without pressure and Harry was very patient with me and fully understood my requirements.

The sales associate was very knowledgeable & patient & helpful

Very helpful and brilliant service.

We explained that we needed a quick delivery and the salesman did his best to help us

This visit was to replace our double divan bed which is about 36 years old! We were greeted by Prince who welcomed us to Dreams and invited us to look around and to partake tea, coffee or water. After a little while he came over and asked if we needed any help and then invited us to try a variety of mattresses. He quickly established our dislikes and narrowed the field of products available best suited to our perceived preferences. We were then left to wander and try and re-try some of the options and he provided us with tempur pillows to take around. He frequently came back and helped us to narrow even further the type of mattress that seemed to suit us. After a while he offered to do a quote but we said we wanted time to talk and have lunch. On our return about 2 hours later he remembered us and the mattresses we preferred and spent time helping us to finalise our decision. He helped us choose a divan base and headboard and quickly got an order together. He allowed us to re-visit our choice of material and colour and also look in detail at headboards before finalising the order. Prince was professional, helpful, knowledgeable, courteous and very pleasant to deal with.

excellent customer service

I found my sales assistant to be very helpful, not pushy & explained all my option & recommend slightly cheaper products, offered refreshments & told me to take my time,

Prince the salesman was excellent he price matched Daniels. He also had a great knowledge of the Tempur range which the guys at Benson Beds did not have. A friendly guy who did not place any pressure on the sale.

I went in not knowing what to expect but I was given a lot of opportunity try out some of the beds. I was also given enough information on different beds in order for me to be able to make up my mind. The assistant was good, because she did not stand and wait for me to make up my mind. She went away in order for me to assimilate the information she had given me.