Dreams - Hayes

We had been looking around for decent wardrobes and as soon as we went to Dreams we loved the quality and value. There were many options available to us meaning we could get exactly what we wanted and the service by Prince was exceptional!

We had a fairly good idea of what we were after and the staff were fabulous in helping us choose

Our specialist was a gentleman called 'Prince' at the Southall store. We made two visits one on Sunday 19th March, where Prince was extremely helpful moving furniture about for us so we could match bedside drawers with other items etc. On our second visit, Prince remembered us and greeted us, while some other staff just seemed to walk off, rather try to offer their assistance. As a result of your employee, Prince's friendly and informative approach, we chose to spend our 3 thousand pounds with you and not a nearby competitor.

Excellent customer experience . Friendly staff . Made me feel relaxed and was very patient .

Right from the start, we were greeted by Prince, Harry(Manager) and Kishan. We had only gone to see if we can replace our existing beds and mattresses, and were given a complete tour of the items on display and their effectiveness, to match our needs. Very calm reassuring, and friendly way of selling, me and my wife were at ease - no hard selling either. Everthing is on display and you get what you commit to, felt good to be in a place that is not interested in pushing stuff but genuine conviction of what is involved in the best way possible. There were many other customers, I could not help noticing the way they all were approached and dealt with. This is the way forward for dealing with people not just as customers.

The shop assistant was very helpful and very knowledgeable of the products, offering a wide selection of options that would suit our needs. He was not pushy but he courteously provided us with all the info necessary for us to make a considered decision. All in all a very enjoyable shopping experience for us. Thank you very much.

The assistant was very helpful and polite. I did not feel harassed unlike in Bensons Beds next door. All round performance 10/10 Well done.

Rakesh from the Hayes store was very welcoming and had good product knowledge of each products considering he is new to the company. Prince also made my Mother's Day special he made me and my family feel welcome. Both gentlemen are an asset to the company.

Friendly staff Given me options Not sales or pushy approach Understood my needs Made me feel in charge of my buying options but provided with help in choosing

I was looking for a bed. Lots of selection of beds was in this show room. I am fully satisfied with my selection.