Dreams - Hayes

Prince was our Sales Advisor, he was excellent

The store manager Harry was so helpful from the moment we walked through the door. He asked lots of questions to help us find exactly what we was looking for and genuinely cared about finding us the perfect match for our bed. He assisted us the entire time - we didn't bother looking anywhere else for our bed and purchased this on the spot due to how great he was at finding us our bed. He truly is the best and made our first purchase for our new home a lot easier!

It was helpful to be able to try so many mattresses before choosing. The colleague who assisted us (Bobby) was friendly and clearly knowledgable about the store’s products. She explained they were short staffed but this worked well for us as we felt able to try the mattresses we wanted without feeling observed but then could get help from bobby when needed. Despite clearly being busy she was friendly and we didn’t feel rushed in any way when she was with us answering questions. Would recommend both the store and Bobby. And the hot chocolate was really nice.

This is the fourth bed I have purchased from dreams the service and warranties justify the slightly higher price than competitors. Never had issues and if I have they have always been swiftly resolved.

the colleague was very kind and she was giving info as a professional

I was welcomed with respect and asked politely how i coukd be helped, at which i was then taken through the analysis. My young son was with me and rather than see him as annoying they welcomed him and give him a pillow too to go round with me and try out the different mattresses...the staff made us feel at home and very welcome.

Harry was very friendly and attentive. I was offered refreshment, given full information about each bed that I tried but he also gave me the space to make up my own decision. I was very happy with the service both in the store and during a follow up phone call.

We were served by kishan, He was very patient and explained all the different beds. Knowledge was really good. Offered coffee and a really good experience no pressure by Kishan just good advice. Really happy and he is a credit to the company.

Friendly staff that took their time explore all options and kept a respectful distance whilst making the final choice

Due to your systems down transaction was manual. Bal the staff member was very professional and dealt with issue very pleasing