Dreams - Hayes

From the moment we were warmly welcomed in store, we were impressed with the amount of choice of both mattresses and bed frames to suit all budgets. Our assistant, Prince, began by asking what our needs were and began to narrow the selection down to suit our preferences. His knowledge was invaluable as we moved through the different types of mattresses and the various tensions. We were given room to explore the store and didn't feel pressured or pushed into making a swift decision. Staff were at hand if we had any questions. As well as bed frames and mattresses,the stores sell a variety of pillows and bedding . We were given pillows to try at the same time. This definety added to ensuring that we made a decision that suited both of us and highlighted the differences we had.

Soon as I walked into the store, I was greeted with a friendly sales team and the manager allocated me with a sales advisor (Kishan). Kishan made everything so simple and you could tell he was very knowledgable and had a lot of experience. He listened to what I needed and provided me with all the options, giving me good advice and answered all my questions. I came out of the store really happy with the service and looking forward to getting my bed and mattress.

I am very highly satisfied with my experience at Dreams and appreciated the help and time given by staff. It was extremely good service which was why I went to buy another bed shortly after. The quality was extremely good and the delivery was very convenient too. Overall I would recommend it to everyone.

Kishin, the sales assistant, we very helpful, patient and not pushy.

Staff were friendly, attentive and very knowable

We've already purchased tempur mattres earlier this year , we are very happy with it. also upon the delivery the ottoman fabric was damaged but that issue was resolved promptly. The delivery man reported it and we were contacted by the customer service within 10 min to arrange a delivery of a new ottoman. Every time we went to the store (Hayes) the staff was very friendly and helpful.

Baljeet the sales person was excellent and was very professional in handing my requests I would recommend very body to visit the Hayes store and I request to your company that a promotion considered for Bobby Baljeet I wish you will consider my recommendation and look after your staff thank you very much

I am very happy with purchase & service.

Rakesh was very sensitive to my needs and understood my requests. He was very patient. He gave me options and was very knowledgeable of the products on offer. The manager was very courteous and welcoming.

We were helped straight away by a friendly and knowledgeable member of the team and were given personal recommendations based on our needs