Dreams - Hayes

I was served by Bobby. She was amazing, Very quick and tactful. She new exactly what we were looking for. She had excellent customer service. I am very satisfied .

Bobbi out sales assistant was fantastic the bed is for my grandson and he said shes great as well

My daughter and I had a fabulous experience at Dreams. Our assistant Bally working at the Southall/Hayes branch was extremely knowledgeable, helpful, patient and professional. We felt at ease, didn't feel any time pressure. He listened to my needs and went out of his way to ensure I received the bed as early as possible. We had a laugh and just a great customer experience. We were offered a drink and the hot choc especially was recommended and was delicious. Thank you so much for a great and unforgettable experience. Kulwinder and Amrit

Most helpful and explanatory assistant

They were very helpful and very polite and understanding and respected the covid distancing I would definitely recommend dreams to anyone who is looking for a sofa

We previously visited the Dreams store in Feltham on numerous occasions each time before placing a matress order with someone else. Each time the reception was cold and no help offered at all. But, Hayes store was an exception. The sales person Kishan lead us all the way from sleep match to placing the order. He was very helpful, very knowledgeable and insightful. He was empathetic to our issues and was patient to listen out. He is truly an asset to the company.

Kishan was very nice and helpful. He is a great sales advisor.

The customer service was excellent from start to finish. On our first visit Bally was very pleasant and supported us with the mattress test which led us to return another day to make the purchase. He was professional and courteous and took time to explain the process and options to us. Upon our purchase day we felt valued and appreciated by the other colleague Kishan who served us. We were offered hot drinks which was a lovely touch! We felt listened to and appreciated the advice and reasoning given to us which helped determine our purchase. The staff were very friendly, approachable and knowledgeable, particularly Kishan who processed our order and his jovial colleague. Well done to the team, it’s a breath of fresh air in today’s fast paced consumer environment to have it all slowed down to a comfortable pace for a big purchase!

Rakesh was very friendly had great knowledge. The process of choosing a mattress to a bed was very easy as Rakesh was a great help.

I was greeted on entry and guided through the store based on our needs which made it easier for me to make a purchase decision