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By Georgina W | 12/27/2018
I have not yet had my mattress delivered (one of the things I am not satisfied with waiting over 2 weeks for deliver)..so can not be 100% sure how satisfied I will be with a few things, Value, quality etc
By Johnhfd | 11/27/2018
The purchase of the bed was ok although the sales person was a tad too enthusiastic to sell but was ok. My reason for not being highly satisfied is that I just called in to the store to see about getting a colour swatch of the bed so I could colour match other items. The very abrupt answer was “NO”! Not “sorry but we haven’t got any at the moment but will try to” I left thinking.... I’ve just spent over £1500 with these people and that’s the response☹️ Left feeling very ****** off I must admit. John
By Anonymous | 11/19/2018
Could have been shown a few alternatives to compare to the product I was initially interested in.
By carol | 11/12/2018
Felt rushed & sales person had to deal with other enquiries from other staff & phone calls while dealing with me.
By jenny g | 11/7/2018
sales person was very friendly and very helpful
By Jim Bob | 10/27/2018
Sales representative typed the wrong address details into the finance order, causing the process to fail. I had to correct the issue myself, in-store involving a call to Barclays. The representative was in the process of calling Barclays, after advise from another colleague, however, it was quicker for me to do it myself.
By JoyceO | 10/27/2018
Some things could have been very slightly better.
By EH | 10/13/2018
Sandy the store assistant dealing with us was lovely, and very patient and went out of her way to get us a good deal. However the supervisor Sandy seemed very brusque and condescending. For example - when we noticed the invoice was in error we had checked that the price was the same but when we cited this she said - no its not - not very customer focused! She could have said "I'm not sure we'll just check" Overall very well satisfied but that one thing marred the experience.
By KenB | 10/5/2018
Take a lot to make me highly satisfied.
By Ozzy | 10/1/2018
The sales team were excellent. I was not in the best place emotionally on the day, so perhaps that is why I did not give all highly satisfied answers. Otherwise all was good.
