Dreams - Hereford

You had what I wanted, when I wanted it.

Tried several local bed shops first. This was the only one I felt treated me as a valuable customer. The disposal of my old mattress was a deal clincher and was very well managed. I did not feel rushed by the staff. I did in fact spend more than I had budgeted for simply because the delivery dates and disposal procedures left me with little to do myself. All in all a very good customer experience. I have already talked to friends about how pleasantly surprised I was with the systems in place (having been disappointed by several other stores)

Lucy the sales assistant was very helpful and attentive to our needs in selecting a mattress. We got a quality product and were very pleased with the delivery time.

The staff were very helpful

Sandy was very helpful, pleasant and patient with us while we debated which mattress to choose.

Sandra, store manager, was brilliantly helpful !!

Lucy who served us listened to what we wanted/needed. 45 minutes later we left the store with exactly that. Lucy was courteous, knowledgable as were her colleagues who helped out to save us time.

Before our visit, we rang ahead to check availability and spoke with a very helpful customer assistant. Upon arriving at the store over a few hours later they remembered exactly who we were and assisted us with our order additionally they told us about in store offers that saw us extend our purchase. Our customers service rep Sandy offered us water and couldn't of been more helpful.

It was definitely good to be able to try the mattresses in store. We were greeted by Sandy who assisted us in choosing a mattress and suggested we use the sleep match machine to see what it would recommend. It was one of the recommendations that we have chosen .

Validation code 094a018261. Sandra was superb. Competent, charming, non pushy and knowlegeable