Dreams - Hereford

Lucy was very helpful in helping with what we required

We went into store explained what we were looking for, the store assistant was very helpful and talked us through our options and allowed us to try mattresses

Every thing was satisfactory and catered for all our needs

We have been in your store on a previous occasion and bought one of your Tempur double mattresses which we were very happy with. So when we needed a single one there was no other choice for us. As on the first visit we were welcomed into the store and offered assistance straight away. Knowing what we were after we did not use your bed machine again and informed the assistant, who took us to the mattress that we required. She told us all about the offer which was running at that time and then went to purchase this item. We were offered refreshment while running through everything about the purchase, delivery and picking up of the old mattress. In all a pleasing experience.

I went into the store needing a mattress, with no knowledge of my preference. I was approached by Sandy who was friendly, I used the sleepmate machine to find my sleeping style. I was then guided to 3 different mattresses that were recommended by the machine. I was able to try each one blindly (without allowing price to influence my senses), with some conversational toing and froing Sandy was able to build a picture of my preference and I was able to choose a mattress. The payment process was smooth, I was offered a tea, and a coffee for my accompanying mother. I felt this experience was genuine, there was no pushy upselling, just honest conversation and proposals. It was a calm and pleasant experience, which is what I expected.

Sandra and her colleague were very helpful in showing the right mattress and divan for our current needs. She was friendly, but professional and we appreciated the offer of refreshments as it was a very warm day. Everything was ordered and settled efficiently so we were very pleased indeed.

The whole experience from start to finish was very good.The staff were very friendly and knowledgeable

GREAT LOCATION, STAFF AND KNOWLEDGE.

Very knowledgeable staff who assisted in a most professional manner and were appropriate in observing the additional covid rules in place. Very pleasant experience

The staff , Lucy and Emma, were welcoming and friendly (with a sense of humour which is rare these days), very knowledgeable and efficient with all the options clearly explained once they had ascertained what I was looking for. I didn't feel harassed or pressured.