Dreams - Ipswich

Highly satisfied is a tall order. I was satisfied with the service I received.

Shane just asked me did i want am pm or all day delivery did not explain i had a choice of free delivery i bought a bed previously(3 months ago) and noticed delivery was free on that order so i telephoned to question this and the lady was very pleasant and corrected it ALSO more importantly i phoned the day after purchase to cancel the cover on mattress and to add that i would like to pay for curved slats Shaun said he would do this and i would recieve an email i phoned three days later and the lady sorted it because Shaun had NOT done it

The sales staff did not identify what I wanted so when I asked if I could have any bedding thrown in or the best price on the mattress she gave me something that I didn't want. Because she seemed distracted I wasn't aware she was offering me a mattress topper in the deal when I really wanted a duvet. Thankfully I clarified before we got to the finance section so it could be changed.

We were very satisfied

Basicly for us there was so much choice,we took a long while to make up our minds.

More info on the stand next to mattresses, the store felt a little dated but didn’t put us off purchasing

I had to ask for assistance although the store was not busy. No stock carried by the store or central warehouse etc. all goods to order only - even a 3 foot mattress takes three weeks for delivery.

Because there is always room for improvement. Store layout for instance

The old mattress disposal charge was excessive.

No major issues. The sales assistant was very polite, knowledgable and helpful. The only slight downside was god wait I had to actually pay for the order purely due to all three checkouts being used because it was busy. Really not a major issue at all.