Dreams - Ipswich

I have not bought a bed for 20 years and had no idea what I wanted or where to go - I choose Dreams because of the the bed exchange if I was not happy just to alleviate some concerns if I chose wrong. The Assistant Lynsey was attentive but not pushy and guided me through the choices available she was friendly but I did not feel pressurised to buy but I was on a mission to buy a bed and had already decided not to leave until I had one! I hope I made the right choice, it was between 2 and the difference was £300 I went for the cheaper option as if I wished to exchange it I could not have gone down in value and get my money back - however it is so unlikely that this would happen that I think this might be a flaw in your policy because otherwise I would have gone for the more expensive option! My partner is a Yorkshire man hence the reason above!!!

The sales manager was very helpful very professional with customer care at heart

Both Richard & Harry were great sales personel. We dealt mainly with Richard and his attitude was fantastic, explained everything to us & helped us find exactly what we wanted. Not only did he know the products inside out, he went above and beyond with customer service. Fantastic service! I'd definately return to that store with those staff!!!

Lyndsey was extremely friendly and efficient. She knew the products well and understood what I needed.

The survive was first class , I was greeted at the door and given very good service . The gents product knowledge was superb .

The sales advisor was very helpful in helping me choose the right product, I was previously unsure as to which product would be right for me

Lynsey was very knowledgeable about the products in store and extremely helpful and gave us good advice with regard to what we were looking for and could not have been more helpful. She was very friendly and courteous at all times made us welcome.

We were planning to shop around for a new bed. Dreams was our first port of call and the staff were really helpful, friendly, professional and formally informal which made the visit and subsequent purchase an easy decision. Lynsey was the member of staff we dealt with and we also met with the manager (Richard, I believe) who was happy to offer his advice too in relation to our questions etc. If we were at all hesitant about the quality or the price we would have continued shopping around before making a decision but it really was a case of meeting the right staff, getting the right advice and above all getting the right mattress and bedstead. We cannot wait for the delivery in a few weeks time, which again is amazing that we don't have long to wait to get our purchase.

Very friendly and helpful staff who were there to help as much as they could but without being a typical sales man. I felt like I was treated like a loyal customer and not just another sale.

From the moment I entered the store, finding the product I needed was so easy and my visit was made so much nicer.