Dreams - Ipswich

The amount of time that was given to us

We were helped immediately by a lovely friendly lady, she suggested we try the new machine in shop to eliminate some of the beds that would not be suitable fir our needs, worked perfectly it left us with 8 beds to choose from, it took all the confusion out of our search, purchased our mattress and only 10 days to wait fir delivery, even able to choose date....fantastic service

I was very pleased with the level of customer service my partner and I received. We were greeted as soon as we walked into the store (this being the 3rd bed/mattress store we visited that day and had received appalling customer service prior to that). The assistant was very knowledgeable, helpful and because of her attitude I was eager to purchase our mattress at dreams instead of spending our money elsewhere.

Carol, your staff member was very helpful and not at all pushy

Our sale Assistant Marnie was superb.she was very happy, knowledgeable, and couldn't do enough for us. I thought she must have worked for the company some time however when I asked her she she said she had only worked for the company for 5days. An asset to your company we will be recommending to our family and friends.

I came to the Dream store as I wanted advice on which type of bed would suit my requirements. I had visited other stores that offered beds. I came back to Dreams as the sales assistants were knowledgeable of the products in the store. My husband and I tried the computer application which generated a list of recommended bed. The Sales Assistant showed us each of the beds highlighted on the list and we discussed the options. Lewis, the Sales Assistant asked questions relating to our sleep preferences and paid close attention to the replies. He guided us to the best pillows for our needs. That also added to the comfort of the beds we were testing. We are satisfied that we have found a very comfortable bed that will meet our needs. The process deciding on the best bed of us was quick because of the very capable sales assistant Lewis.

Was very helpfull. Really ensured i got the best price and product for me. Especially Marnie

The team were attentive, knowledgeable, patient and demonstrated a natural friendly manner.

Tori was very respectful and gave us time to try out the mattresses, she wasn’t pushy in anyway and was very knowledgeable. For this reason, we came back and placed our order with her.

I was assisted by Lewis,on his first day on the shop floor,he will clearly be a asset to the team,and Cathy who dealt with paperwork.Both we’re very efficient yet not intrusive as I was in the Ipswich store for quite some considerable time.I have back issues so was concerned to make what felt like the right choice for me.I will certainly recommend Dreams to everyone,in fact both my children shop in their respective ares too.Thanks Diana John