Dreams - Rugby

I felt the product seemed expensive but maybe due to the high quality I was going for. I main reason was because I'd of liked the mattress delivered a little quicker.

Delivery slot from chosing to completing the order had gone which resulted in an extra weeks delay. The sales guy was very good and had very good product knowledge

I didn't place the order over the phone. I went to the showroom.

The female sales assistant was quite irritating

The store was convenient to us, the staff did their job without being overly pressuring. We controlled the visit and we knew what we wanted and we found the mattress that suited.

The assistant, while charming, did not have much knowledge and needed to seek help to answer my questions.

Delivery wait of 15 days

Highly Satisfied means 100% perfection, hence not alwys achieved.

Several other customers in the shop complaining

I was highly satisfied with the whole experience itself but was conscious that I was spending a lot of money.