Dreams - Basingstoke

Nearly two days on and being given an assurance of a phone call the same afternoon to inform me of delivery i am still waiting.

A better up front understanding of available options and perhaps store breakdown would have been helpful. Danger of being overtly 'led' around the store.

There was only a single member of staff in the store when we visited during the evening after work. Although we were the only customers in the store for the duration of our purchase the member of staff spent the first 15 minutes we were there on the phone. Leaving us to chose and try out products unassisted and without the knowledge she would have been able to advise based upon. She did apologise profusely when available to deal with us and was very friendly and informative once able to deal with us.

We were interested in Tempur matresses but unfortunately the tempur 'pod' was not working as it was supposed to. We also wanted to purchase deep fitting sheets for our new matress but there were none at all in stock so we had to go elsewhere for these.

I was satisfied with the staff in store.

I would have liked to be able to take the item away with me rather than having to go to Andover to pick it up

very happy withs service, the staff excellent the price was hihger then expected

We were fairly pleased with our visit because we found the price of mattresses and beds very high. I guess this is because we have not bought a bed for a ong time.

The colour coding of the mattress types were excellent way of knowing the differences, but the pricing boards were very confusing.

We were asked for full payment up front. It is our practice never to do this, especially in this instance where the goods are not required for 3 months. It eventually transpired that the Dreams would accept a deposit of 20%. I paid £500 which was more than 20% but computer said 'no'. It wanted another £20, at this time I was getting irritated.