Dreams - Erdington

Excellent service good advice and very friendly knowledgeable staff

I came with a certain thing in mind and that's exactly what I got

Donna our Customer Service advisor in Erdington branch, helped us to pick the right bed and mattress and the offer of the pillows.

Tracey was brilliant with her approach advising but without husting a sale.Her product knowledge was admirable and her customer service was impressive

we were welcome with a friendly and pleasant assistance (donna ) she was very understanding and ash question to understand what we were looking for she explain the difference in the types of beds and was not just trying to sell any think she also made sure that we were happy with what we pick before ordering

Our experience at dreams was great! The store assistant Tracey in the Erdington, Birmingham store was so helpful and knowledgeable about all the products, she was willing to look into items and check expected delivery dates for each product and advise us on which product to get for our situation and hopes. Tracey went above and beyond to make sure we had all the information we needed to make an informed choice, we will definitely return to this store in the future when purchasing more furniture in the future. Thank you, Tracey!

Quick friendly service. Product available straight away. In and out in a very short space of time.

On arrival into your store in Erdingtin, I was met by a very friendly, helpful & professional young man named Rubel. Rubel directed me to a machine that measures your needs, thus making my decision easy on making my purchase of a lovely mattress. With Rubels excellent sales technique, I also purchased two fabulous pillows. The booking & delivery date was made swift Thank you so much for such a great service Kind regards Miss Patricia Parfitt

We were greeted on arrival by Becky who was very friendly and helpful. She asked if she could help, which we needed, and offered her assistance throughout. She was extremely helpful, very knowledgeable and explained things very clearly. There was good covid protection in store and Becky was very thoughtful in offering us water due to the dry atmosphere created by our masks. She is clearly good at her job, not only customer service, but also offering additional products in order to increase sales. We did decline these as they were not needed by us on this occasion, but appreciated being made aware of them. We are planning another purchase in the next few months and hope it is Becky who we deal with again.

Helpful staff member who understood exactly what we wanted and gave lots of options but also gave us space when needed.