Dreams - Southend

Went into the southend branch of dreams and Kelly was very professional with us,took her time in explaining things was very satisfied with the items that we ordered..looking forward to the delivery.

We were served by Paul who was attentive but socially distanced as per current guidelines. Excellent knowledge, patient and explained all details, was able to answer all questions great service.

The sales person listened to what we required

Excellent staff, great stock, great price

staff were very friendly and knowledgeable. Allowed us to decide whilst being on hand to answer any questions. Quite a nice shopping experience

Was very impressed with the assistance we got from the staff very pleasant

Staff were extremely helpful, and happy to be of help. The member of staff that helped us (Neil) was very knowledgeable about the products, and made us feel very welcome, and happy with our choice of bed.

On arrival we were greeted kindly and shown to a bed with a screen above to measure and to find our most ideal mattress. This was quite an experience and quite enjoyable. We were then shown the beds that most suited our sleep style and that was in our budget. Our first choice mattress was unfortunately out of stock until further notice which was a shame but we understand this can’t be helped. A member of staff then helped us find a mattress that was most similar to the one we originally wanted that was out of stock. We ended up finding one very similar which was the “Farrington” and purchased it, delivery time wasn’t too unreasonable and the overall survive was fabulous, which is why we were returning customers. We wouldn’t purchase a mattress with anyone else.

We were very satisfied with the service provided by your salesman. He was very helpful and very knowledgeable. He was very friendly and gave us a lovely cup of coffee. The whole sale was very fast and was dealt with efficiently.

From first entering the store we were treated with professionalism and great customer service. Paul wasn't pushy and was extremely knowledge about the products available and what would be appropriate for us. The Dreams, Sleep mapping bed was excellent and helped us focus on what would be best for us.