Dreams - Southend

Greeted by a friendly but not pushy assistant which made me feel comfortable. Explained what I was there for (mattress for a guest bed) & she guided me from the cheapest to mid range price. Seemed to understand what I was looking for & didn’t try to convince me I needed something more expensive. I went for the mid priced mattress and ordered a headboard also.

Paul was extremely helpful with helping my mum get the right bed for her needs, she is disabled and really appreciated his knowledge and help, and the fact that he gave my mum the time she needed to get on/ off the bed and he gave us the space to discuss between ourselves, and got my mum extra pillows to, highly impressed compared to Benson for beds who were not helpful at all

Rep handling of tge process end to end. Kelly was brilliant very attentive and custo Dr focus

Greeted at door and bought the most expensive bed you have for sale. Arriving in a week. Salesman was efficient and friendly. Other staff bothered to ask if we wanted a cup of tea and coffee which was appreciated, happy people, great service

We were given time to look around and then given assistance as soon as we required it, with the assistant Kelly checking in with us when we first came into the store. She was extremely helpful, knowledgeable, informing us about the different mattresses and helping us to get the best deal. In all of this Kelly was very friendly and really good with our young sons too (one of whom we were buying the mattress for), including them in the conversations. Kelly also did the sleep tests with the boys which they loved. Very impressive technology. The store felt extremely clean and safe in terms of the pandemic. We were also really pleased to have the mattress delivered so quickly and the sale price, as this enabled us top buy the mattress we wanted. We were also really happy to have received complimentary pillows. Thank you.

Dealt with as soon as we entered the store by friendly efficient staff

From the minute toy walk through the store there is hand gel to cleanse your hands. Anything that we touched was sanitised. I was made to feel very safe. The staff were so helpful abs extremely friendly. All in all a very happy experience.

Paul from dreams at Southend airport was outstanding with his knowledge, understanding and total professionalism. We took my dad to get a beer bed, my dad has Parkinson’s and Paul was absolutely superb. Made my dad feel totally at ease, ended up all buying a bed, absolutely fantastic lovely friendly staff. Will definitely highly recommend.

The members of staff in the Southend store were so polite! I cannot recommend them enough. They were really helpful and super speedy at ordering our purchase.

The gentleman that assisted us was very friendly and knowledgeable