Dreams - Southend

We were looked after by Kelly, who was highly knowledgeable on all of you r product range, and guided us through the automated mattress analysis which was very useful in helping us to select the right mattress for us, she was very friendly and professional and the overall service and experience could not be matched in any other stores we visited, also the discount scheme you were running when we visited was very competitive, delivery times exceeded our expectations along with the overall service, in short a fantastic customer shopping experience, many thanks.

We were greeted at the front of the store with cleansing products, Jake our assistant had a face covering he was very smart in appearance, Jake gave us the option to try the computerized bed which was very good also my daughter who suffers a disability laying down due to vertigo but Jake gave her two pillows and made her comfortable for her turn on the computerized bed, Jake then gave us the different options of mattress there was no pressure no rush we chose our mattresses then chose the base for the 3 beds, then we sat down to finish the transactions we were offered a variety of drinks we were made comfortable. All in all a very good experience I will recommend anyone looking for a change of bed or bedding to visit Dreams Store at Southend Retail Park plenty of car parking could not be better

The sales team were very attentive to my requests, their knowledge was excellent and the correct products were shown to me to enable me to make a quick decision.

Paul was very friendly and accommodating. He greeted us as soon as we got in, offered help, recommended products according to our needs, and shower us additional products to complement. It was a lovely visit!

Salesman was very knowledgable concerning the products, very pleasant Very patient, very cheerful. Liked the range of prices . Overall everything about the shop was very welcoming

Friendly And knowledgable staff. Use of testing bed to check most suitable mattress. Fast selection. Safe with regards to adhering to covid restrictions.

The assistant Kelly was very helpful and knowledgeable with our requirements as we were looking for an adjustable bed.

Walked in to a clean store and had a look around and after a suitable amount of time was approached by Jake who helped us choose the correct mattress using the really good machine and got a really good delivery date so overall we were over the moon

Amazing customer service by Kelly in the Dreams store in Southend.

I was extremely impressed with Jake at the Southend airport store. He approached me when I walked into the store, I explained I was looking to purchase a double mattress and he found me exactly what I was looking for within seconds. He also sold me some pillows which were half price with the mattress. I bought 3 packs of £75 silent night pillows as well as the mattress. He then carried the mattress to my car across the car park.