Dreams - Bristol - Filton

I visited Dreams, Filton, Bristol and spoke with Sophie for advice on pillows. Whilst there, I discussed the matter of a new bed for myself which would assist a medical back and hip problem. She was very helpful but advised I returned with my husband to take part in the Sleep Test in store. I returned 4 days later and spoke with Sophie again. We did the sleep test and she explained in detail which mattress would be best for our needs. Nothing was too much trouble for her. We asked her lots of questions on which she was able to answer.

We did 2 visits to the store, the first one Sophie helped us to make a decision on what we wanted by talking to us about our needs and wants! She was very knowledgeable but also very friendly and patient. We walked away with a quote and came back 3 days later. Sophie was on shift again, approached us and had memorised everything we wanted. This tone we had children with us and she accommodated them by making them a hot chocolate and entertaining them all whilst putting through out order. Overall great, traditional, friendly customer service and not overly ‘salesey’. In the end we ordered an extra bed for out son as well. Sophie is a credit to your store! Promotion? .....

We did 2 visits to the store, the first one Sophie helped us to make a decision on what we wanted by talking to us about our needs and wants! She was very knowledgeable but also very friendly and patient. We walked away with a quote and came back 3 days later. Sophie was on shift again, approached us and had memorised everything we wanted. This tone we had children with us and she accommodated them by making them a hot chocolate and entertaining them all whilst putting through out order. Overall great, traditional, friendly customer service and not overly ‘salesey’. In the end we ordered an extra bed for out son as well. Sophie is a credit to your store! Promotion? .....

Assistants very friendly and polite

Assistants very friendly and polite

Assistants very friendly and polite

Assistants very friendly and polite

Sophie at Filton branch was lovely. Incredible customer service!!

Sophie at Filton branch was lovely. Incredible customer service!!

Sophie was very friendly and answered all of our questions. She gave us space to look around and try out the products. She even stated almost an hour after the store was closed to process our orders.