Dreams - Trowbridge

2184 ratings
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Location

Trowbridge Retail Park,
Bradley Road,
Trowbridge, EN BA14 0RQ

Wendy s

By Wendy s | 5/21/2019

Mike at the Trowbridge store in Wiltshire was very helpful and made me feel comfortable and nothing was to much trouble as I tried out several mattresses and pillows, even took the mattress test to see was most suitable for my back. Also offered me and my mother tea or coffee. I will certainly shop there again.

Catt

By Catt | 5/19/2019

We were greeted on entry, and asked if we needed assistance, which we did as my partner has a latex allergy. We felt reassured with the colleagues product knowledge. We were asked if we wanted to use the assessment beds and with the results shown various mattresses. We were asked the type of pillow we use and to use those with the display beds. We were offered tea/coffee throughout and didn't feel rushed at any point. We came on a Sunday and later than we would have liked, we didn't realise how many choices there were. We are very appreciative of Charlotte for taking the time with us.

Roger

By Roger | 5/17/2019

The store assistant was really helpful

Barbara

By Barbara | 5/17/2019

I am returning customer, all my beds and mattresses I have purchased from Dreams

Sharon O

By Sharon O | 5/11/2019

James was very knowledgeable and listened to what we needed and did not try to encourage us to spend more than our budget. He did not try rushing us.

Sue W

By Sue W | 5/10/2019

Very helpful advice, clear explanations of different products, friendly and efficient sales person.

Annette

By Annette | 5/5/2019

Assistant "Jo" was extremely attentive and friendly. She had a good knowledge of products and gently managed to make us buy extra products.

AC

By AC | 5/5/2019

Upon entering the store we weren't jumped on as we normally are with similar stores. Joanne was very friendly, she was helpful and she told us ubout the machine which analyses your sleep position. We gave it a go, she knew a lot about the machine and she was passionate about it. You could tell that she was trying to push for a sale, but she wasn't too pushy. Normally we're put off by it, but she didn't over step the mark like most others do. We were given our options and we said we'd go away to discuss the finance of it, she could tell that it was something we needed rather than wanted and that money isn't easy, so she pointed us to the reduced items which were display items that needed changing and we ended up choosing that bed because of finances. Much to our delight one of her colleagues had already set up our order on the computer while we were chatting with Joanne, which meant that we only had to input our personal information and the process was surprisingly quick. Jo set us up with some bedding before we left. We had a very positive visit, all the staff at the store were very friendly, clean and professional looking and were very helpful.

Sue E

By Sue E | 5/5/2019

Very quick service explain all about the mattress

Littlebottom0

By Littlebottom0 | 5/5/2019

The store was clean and tidy. Staff were helpful with out being pushy. Smartly dressed and knowledgeable.