Dreams - Eastleigh

Only two assistants working so I had to wait a while before getting the information I wanted.

I was not able to get the delivery date I wanted, which was two weeks away (on a Saturday). The next Saturday available was a month away from the date I placed the order. This makes it very difficult for full-time workers particularly those who commute a distance as you do not give time slots.

Given that the items you sell must be delivered I was frankly disgusted that you then have the nerve to charge delivery, I understand the cost implication with delivering large items but an "invisible" charge incorporated into the price would be more palatable. Also after charging delivery you then want to charge again for so called recycling of my old mattress. Not impressed.

The order "timed-out", so had to be re-entered.

I had to challenge the price and order configuration in order to get to the advertised online price (Dreams.co.uk). Simple human error. I am not cross about it, but I am not 'highly satisfied' about it either

Nothing is perfect plus the assistance was on her own in the store so waiting time was slow to place order however, this was unavoidable and not her fault

A mis -understanding with staff who thought we were waiting to speak to a particular member of the sales team.

I was satisfied, the only reservation that I had was the prices seemed a bit higher than other online stores and the delivery charge applied if I didn't pick the option to wait in all day.

Because we were advised that the bunk bed we purchased would be built for us - unfortunately, it was not.

There could be more transparency with the pricing especially in regards to added extras like head boards and pillows. We brought during the 20 % sale but this discount did not apply to head boards, this was not stated anywhere we could see