Dreams - Reading

We were approached and helped in a timely manner by a very nice person. Then given enough time and space to make our own decisions but with her always available for any questions.

Ollie the Sales Assistant that served us was EXCELLENT, he took time to understand our (mattress) needs and actually listened to us (unlike other stores!) and advised various alternative options. He was patient, using Sleep Match to identify mattresses to try, listening to our feedback on each one, and guided us to our decision, answering all our questions on the way. He was friendly, personable, and can make a good cup of coffee too(it took us a while to come to our final decision). He is a credit to himself and Dreams.

The sleep match machine was a real revelation! Our sales adviser Penny (937) was so friendly, attentive & helpful. Nothing was too much trouble. We also received a bottle of complimentary water which was very welcome. The array of mattresses was vast but Penny helped us to make the right purchase for our needs.

Customer service superb and friendly. Dream technology great as well. Matched our needs

The entire experience was great, from being acknowledged when walking in, to being offered guidance / support when we needed it. Buying a new mattress is kinda a big deal, it’s a lot of money and I was preparing myself for pushy salespeople looking to up sell. I couldn’t have been more wrong. They were so helpful and insisted I tried a variety of different mattresses to make sure I made the right choice. The one I eventually wanted had a longer delivery time that didn’t work for me and the assistant helped me find another that would be delivered in time and made me aware of the satisfaction guarantee that meant I could swap back to my original choice after 30 days if I wasn’t happy. Overall, they were brilliant. They made me feel really welcome and helped me try a number of options to make sure I made the right choice.

From entering the store to making a purchase. I was very pleased with the advice i was given and the overall customer service. A nice, friendly and understanding staff member who took the time to listen to my needs and what i was looking for.

Samuel was very knowledgeable and looked after my elderly Mother very well while we were looking for a new mattress for her. So much so that I bought a bed and mattress myself. !! I was very pleased as at no point did we feel we were under any pressure to buy anything which makes the experience much more comfortable Thank you Samuel.

We were served by Sam at the Reading store, he was absolutely FANTASTIC! He was super knowledgeable, patient and friendly, we love our new mattress and couldn’t recommend the service we received highly enough. Big thank you 😊

Friendly and knowledgeable staff. Not pushy

I went in to get a replacement for a mattress that is no longer made. Claire helped me find the ideal match. The store was very clean and today and I was assisted straight away. I also got advice on pillows (which are much better than my old ones!).